Here we have collected the most frequently asked questions. Is the question not listed, don't hesitate to contact us!
If you book on time, a flight is usually available. After the reservation request we will find you a flight. We can only complete the reservation when we have received the payment.
Yes, bookings need to be made at least 48 hours in advance.
Bookings can be made online.
Sorry, but no, the flight must be booked and paid for online.
The flight reservation request is confirmed by the air operator within 72 hours of the booking. Payment should take place within 24 hours. We confirm the booking by e-mail upon payment and the boarding pass is send by e-mail.
Confirmation e-mails are generated and sent automatically once a booking has been successfully completed. Check the spambox as it may be treating our emails as spam or junk mail. Contact us if there is no confirmation e-mail.
That differs per tour. Please check whether children are allowed in the 'Things to know' section on the tour page.
Our daily operations depend on many aspects such as availability of pilots, residual flying time of the planes, rules with regard to maximum pilot flying hours, restrictions by the airports and any weather influences. Our planning schedules are therefore subject to continuous change. We take account of the choice of day and time where possible, but it may be that we do not have a flight in keeping with the wishes.
That differs per tour. Please check the weight restrictions in the 'Things to know' section on the tour page. On booking you need to confirm that these are not exceeded. We might ask to confirm your weight before the flight. We don’t take risks on flight safety, so if we have any doubt, we will ask all passengers to step on the weighing scale.
Yes, that's possible! Please contact us so we can discuss how we can help you.
You find the definitive time on your boarding pass.
The flight duration shown on our website the actual time that we will be rolling and flying! Please keep in mind that in addition to the flight time it always takes time before and afterwards to carry out all procedures.
The departure location is stated on the boarding pass that we send by email or check the tour page for the departure location details.
That differs per tour. Please check in the 'Things to know' section on the tour page.
Not all of our locations can be easily reached by public transport. So check carefully whether the departure location is easily accessible by public transport.
Please be on time for the flight. The definitive time is shown on the boarding pass. If you are not on time we might have to cancel or shorten the flight.
This depends on the departure location. If you need identification, this will be shown on the boarding pass.
To ensure everyone has a safe and enjoyable flight, we need your help in the flight preparation process. Working together ensures a safe, fun and unforgettable experience.
In case we cannot fly, we'll inform you the latest 2 hours before the flight. We then do our very best to reschedule the flight. In case we do not find a suitable time, we will refund in full.
Yes, we do have to consider weather conditions. We cannot fly when it is too windy, with a low cloud base or when it is raining. We always try to avoid weather conditions that are not good for a sightseeing flight.
Yes, it is always a good idea to check prior to the flight if the weather looks bad. Feel free to call the air operator. The air operator phone number can be found on the boarding pass.
Yes, the booking can be canceled up to 48 hours before departure. We will refund the payment in full. If cancellation is within 48 hours before departure, no refund is given.
Yes, you can change the booking free of charge up to 48 hours before departure. If we cannot find a suitable time, we will refund the payment in full. It is not possible to reschedule the flight within 48 hours before departure.
Yes, we do have to consider weather conditions. We cannot fly when it is too windy, with a low cloud base or when it is raining. We always try to avoid weather conditions that are not good for a sightseeing flight.
In case we cannot fly, we'll inform you the latest 2 hours before the flight. We then do our very best to reschedule the flight. In case we do not find a suitable time, we will refund in full.
Depending on the weather, you may suffer from air sickness. If you are sensitive to this, we recommend that you take some beforehand against nausea. Make sure you have eaten beforehand.
Our office is open all year round. The availability of our sightseeing flights are shown on our website.
Yes, click on Gift Voucher in the bottom menu for more information.
Fly Over The World flights are carried out in cooperation with companies that hold a valid Air Operator Certificate (AOC).
Please email us at hello@flyovertheworld.com for photo or media requests.
